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Sales & Customer Support

Management and administration
Wholesale and retail sales
Marketing and advertising
Travel, tourism and leisure
Porto, Portugal
Traineeship (during studies)
Unpaid traineeship
Expected starting date

Published on September 7, 2026

Student Room Flat

Real Estate

Student Room Flat (SRF) provides quality student housing in over 30 European locations. We focus on offering scam-free accommodations while building strong customer relationships and engaging digitally.

Porto, Portugal

Ready to join a young, ambitious team that’s transforming the student housing market?
Are you craving an international adventure? We’re challenging you to become our #1 sales person in Porto!

As part of our team, you’ll connect with international students, interns, and young professionals from around the globe – helping them find the perfect place to call home during their journey abroad.

Tasks:

Support the Booking Manager in handling and processing booking requests efficiently

Proactively engage with potential tenants through social media channels such as Facebook, Instagram, and our AI Chat

Develop and manage partnerships aimed at tenant acquisition and improving service satisfaction

Maintain clear, consistent communication with our community of current and prospective tenants – both online and offline – to ensure a high-quality stay experience

Assist tenants with booking inquiries, reservation processes, and stay-related questions via support email, Facebook pages, and community groups

Requirements:

Fluency in English is essential; additional languages such as Spanish, French, Italian, or Portuguese are a strong plus

A proactive, solution-oriented mindset with a natural drive to tackle challenges

Background in Business, Hospitality & Tourism Management, Hotel Management, or Marketing

Basic knowledge of social media management tools and platforms

Excellent communication skills, with the ability to clearly inform, assist, and guide customers

Creative thinking and initiative, with a talent for generating fresh ideas to enhance the customer experience

Level of studies
Bachelor (EQF 6)
Master (EQF 7)
Doctorate (EQF 8)
Working language(s)
English/English
Expected skills
Digital literacy, information skills and basic computer use
Customer relationship management
Business development
Responding to complaints and providing customer service
Tools
Gmail
Facebook
ChatGPT | Canva | CapCut basics | TikTok | Instagram | LinkedIn | YouTube Shorts | Microsoft Excel | Google Sheets | Google Workspace
Visa & Work Authorization Support
EU/EEA Residents Only - We are currently only able to host candidates who do not require an additional work visa (e.g., EU citizens or those with existing residency).
Programme
Erasmus+ traineeship
Duration
5 months
Schedule
Full time
Hours per week
40 hours

Up to 20% rent coverage on selected accommodation options available on our platform

Exclusive discounts on local experiences such as surf lessons, escape rooms, restaurants, and guided tours

This offer has been posted by:

Rita Chaves

Marketing and Talent Manager